Details: At Panda, we all share a common mission: “Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.” We invest in our people because great people run great operations that will exceed our guests’ expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values - Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng. Annual sales in 2010 were in excess of $1.4 billion. Panda Express added 76 new locations in 2010 and have added more than 600 locations in the last five years throughout the United States. In 2011, Panda will be operating well over 1,400 restaurants.Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company. Representatives deliver high quality customer service, providing first line contact for associates seeking help with HR processes and transactions. Service Center Representatives also provide support and resolution of problems originating from associate dependents, potential new hires, internal/external vendors and associates. The work includes problem identification, accurate documentation, communication, research, escalation or resolution, and tracking. Responsible for daily processing of merit increases, applicant & Manager in Training paperwork, terminations, vacation request and other HRIS activities. Responsibilities:- Verify, process and input transactions dealing with confidential associate information. - Effectively respond to routine and semi-routine inquiries from associates, managers and vendors regarding various HR services including benefits questions and open enrollment. - Maintain proactive contact with customers to ensure awareness of status until resolution. - Demonstrate strong ability to effectively partner with other HR teams and operations. - Completes routine and semi-routine transactional HR work including scanning documents, sorting mail, employment verifications. Requirements:- Bachelor's degree or combination of equivalent work experience and education considered. - Minimum 1-2 years experience working in customer service, additional consideration given to professional shared service center experience.- Demonstrated aptitude in problem analysis and in handling confidential information.- Experience providing positive customer service with effective oral and written communication skills; including but not limited to strong interpersonal skills with the ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions.
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