Human Resources Business Partner

Details: The TRG Customer Solutions Human Resources Team is a group of dedicated professionals working throughout the United States and around the globe.  This team has an opening in our Elkins, West Virginia Call Center, and we are seeking applications from experienced Human Resources Professionals who enjoy working in a fast-paced, collegial environment as an integral part of a global team.   Nestled between lofty mountains and thick forests in Randolph County, Elkins is a picturesque refuge from a hectic world. With less than 45 miles between Elkins and three major ski resorts, it is already well known as a center for winter sports.   Elkins also sits just outside the Monongahela National Forest, making it ideal for outdoor enthusiasts year-round. The hardwood forests of oak, birch, spruce, and maple beckon visitors with activities like spelunking, hiking, birding, fishing, hunting, and whitewater rafting.  The Elkins area is also the home of the annual Mountain State Forest Festival, the state’s oldest and largest festival, featuring music, competitions, and more. The Human Resources Business Partner is responsible for all day-to-day Human Resources functions within the Elkins Contact Center, including employee relations, organizational development, workers compensation, FMLA administration, new employee on-boarding, and partnering with other departments within the site and the TRG organization globally.  The HRBP will work with his or her partners in operations, training, and workforce management to promote employee engagement and enhance site compliance with all laws and internal policies.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Functions:• Provide employee relations guidance to your partners in operations, training, and global HR.  Document all relevant information in a timely and accurate manner.• Provide comprehensive HR leadership for employees and other management partners.• Ensure compliance with laws, regulations, and internal policies and procedures.  • Provide guidance on complex employee relations issues. • Act as a strategic partner on all key HR initiatives, understanding business strategies, and implementing effective Human resource strategies. • Remain current on all aspects of federal, state and local laws that affect HR. • Work closely with remote HR team members in a global environment • Administer the employee benefits programs, including 401(k), health, dental, vision, life, and other employee benefits programs• Using an HRIS to maintain employee files, review and recommend process changes where necessary. • Respond to informational requests by the EEOC, Unemployment Commission, and other government agencies. Represent the company at hearings if necessary.• Direct safety program and track worker’s compensation claims• Ensure all company policies and procedures are followed uniformly by all employees and managers. • Other related duties as assigned

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