Part-Time Data Collection Interviewer

Details: DATA COLLECTION INTERVIEWERS** Also hiring for Bilingual Spanish / English Customer Data Collection Interviewers **We’re Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we’re better at what we do than anyone else. If you can relate, we think it’s time to talk.Interested? Please submit your online application today or visit our site, Monday thru Friday, 9AM-3PM. We are located at 1101 Pacific Avenue Erlanger, KY 41018 in the Erlanger Circleport II Business Park. RESPONSIBILITIES OF THIS POSITION INCLUDE:• Conduct telephone interviews and record responses utilizing company software programs.• Record customer responses by following company procedures.• Perform additional clerical responsibilities, as needed.• Prepare complete and accurate work and update customer file.• Effectively transfer misdirected customer requests to an appropriate party.• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.• Participate in activities designed to improve customer satisfaction and business performance.REQUIREMENTS OF THIS POSITION:• High school diploma or GED equivalency.• Excellent Customer Service Skills.• Ability to type accurately while listening to customer responses.• Ability to work assigned shift hours.• Bilingual in English / Spanish or English / French is a PLUS (Language Differentials Are Available)BENEFITS OF THIS POSITION INCLUDE:• Part-Time Positions• Comprehensive New Hire Training• Opportunities for Career Advancement• Shift Differentials• Language Differentials.AND MUCH MORE

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