Enrollment Representative(IPD)

Details: NOTE: The primary accountabilities below are intended to describe the general content of and requirements of this positionand are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primaryaccountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents? performance objectivesas outlined by the incumbents? immediate supervisor or manager.1. Provide prospective students with the highest level of customer service through effective phone, email and face-to-faceType Jobcode Descriptioncommunication.2. Conduct individual and group presentations to disseminate approved program information appropriate to the specific IPDpartner institution to potential students. This includes providing information to potential students with respect to program format,admissions, degree options, requirements, costs and providing information on partner institution policy. Ensures new studentsare oriented to the partner institution?s policies and services prior to enrollment.3. Uses professional knowledge and perspective to relate to potential students to establish professional rapport and add to thestudent experience.4. Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive studentexperience. Addresses potential student concerns and seeks appropriate resolution to potential problems.5. Assists the student by performing appropriate follow up and coordination with team members. This includes working withemployees in a team environment and providing accurate student information and assistance to other team members in and/oroutside of their functional area.6. Work with previously enrolled students for matriculation to the next level program. This includes providing information onadmissions, degree options and requirements as provided by the partner institution, and providing information on partnerinstitution policy, practices and rules, requiring the use of judgment and discretion.7. Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment optionsand program information. Act as a personal coach to help students select a degree, complete the enrollment process and makea smooth transition into the classroom.8. Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.9. Balance tasks and activities to consistently follow the company standards for timely enrollment of students in scheduledclasses.10. Monitor and manage student database, student documents, and associated reports.11. Plans and carries out educational outreach activities to aid in the enrollment of qualified students who are a fit for thepartner institution programs.12. Demonstrates personal and professional integrity as outlined in the Apollo Code of Business Ethics and consistentlyparticipates in scheduled enrollment and compliance training.13. Performs other duties as assigned or apparent.WorkEnvironmentWork is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardousworking conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically foroverhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Limited travel within a small territory for recruitment activities may be required

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